Our Case Studies

Brisbane Airport & Port of Brisbane

Brisbane Airport has two major terminals providing service to 26 airlines and more than 20 million passengers annually all passing through more than 420 businesses at Brisbane Airport with a combined workforce greater than 19,000 people. Siganto Air currently maintains both the International and Domestic Terminals and all surrounding BAC owned properties within the airport precinct with a dedicated team of technicians performing all prevenative maintenance and reactive repairs; providing integral 24/7 support for this valued customer.

The Port of Brisbane is a busy working port with a range of different facilities, all of which are maintained by the Siganto Air team. As part of the monthly account management meetings, Siganto Air has worked closely with the Port’s facilities management to devise a program of upgrade and renewal to ensure the optimization of the use and life of HVAC assets.

Tricare

Siganto Air maintains 25 Aged Care facilities and Retirement Villages for TriCare. Sites maintained are located from South East Queensland (including Hervey bay, Bundaberg and Toowoomba) to Hastings Point in NSW. Our team provides service and maintenance of approximately 1500 assets.
We also provide on-call and call-out services regularly to sites across the entire area serviced on a 24 x 7 availability. All coordination of services operates from our head office in Rocklea, Brisbane. We use local providers to maintain some of the facilities, where appropriate. While we maintain excellent relationships with the local providers we use, we ensure their work is regularly checked and assessed by our Service Manager.
TriCare is extremely happy with our attention to detail and our interaction with staff, patients, and residents. We understand the issues of working in sensitive environments and understand how important politeness, care and attention is to the residents. Our technicians have recently received exceptional feedback from the customer regarding the work ethic displayed.

Redland City Council

Siganto Air maintain 140 assets across 31 sites, and provide routine maintenance requirements, reactive repairs and split system replacements. This contract requires us to schedule each site separately providing the client with a minimum of 24 hours entry notice. Adherence to the Redland City Council Health and Safety regime is paramount and our performance is closely monitored to ensure we continually comply. As several sites are located on Moreton Bay Islands, and accessible only by barge, our scheduling of attendance and customer communication must be extremely accurate.

Commercial Properties

Signato Air currently maintains different commercial properties in the Brisbane CBD and surrounding locations. Our complete service offering includes chiller maintenance, air conditional asset maintenance, essential service testing and recording, and repairs and breakdown attendance 24 hours a day, 7 days a week.

Each property maintained by Siganto Air is allocated both an account manager and senior technician, so clients have clear communications lines and always have someone available to talk to if issues arise. Our team develops a full maintenance strategy for each property that includes an initial dilapidation report, expected life and replacement costs.

Regular updates are provided by the delivery of detailed monthly reports at scheduled account management meetings.

Residential Apartments

The Siganto Air team maintains the air conditioning assets for residential properties including:

  • High end residential apartment buildings;
  • CBD apartment buildings; and
  • Student accomodation.

Our technicians are selected based on their professionalism and courtesy. We understand the issues of working in sensitive, residential environments and understand how important punctuality, politeness and attention to detail is to building managers and residents. We also understand the importance of strong communication at all levels of engagement, including interacting with body corporate and participating in decision making processes that are part of proper management of strata title properties.

Contact us for a no obligation quote today!